Refund and Returns Policy
This page explains how customers can request help with refunds, returns, damaged goods, or incorrect items.
This policy is provided for customer information and is not legal advice. Final wording should be approved by Cup of Life.
Requesting a refund or return
Contact Cup of Life with your order number, contact details, refund reason, and any supporting photos where relevant. Our team will review the request before approving or rejecting it.
Damaged or incorrect goods
If goods arrive damaged or incorrect, contact us as soon as possible after delivery. Please keep the packaging and provide photos so we can assess the issue and arrange the next step.
Partial refunds
Partial refunds may be used where only part of an order is affected. Multiple partial refunds cannot exceed the original paid order amount.
Manual PayFast refund processing
Where PayFast was used, approved refunds are processed operationally by the Cup of Life team. A refund is not complete until it has been marked as processed by an administrator and, where available, a PayFast refund reference has been recorded.
Non-refundable costs
Delivery or redelivery costs may not be refundable where the order was delivered correctly and the issue is caused by incorrect customer information or a change of mind after dispatch.
How to contact us
Email info@cupoflife.co.za or call +27 11 383 8900 with your order number.